Authenticity:
All of our diamonds are 100% authentic and come with certificates from the best grading agencies in the industry including the Gemological Institute of America (GIA) and the European Gemological Laboratory (EGL). By forming partnerships with only a select group of the most respected diamond importers, we can assure our customers that our diamonds are only the finest quality.

Disclaimer:
Due to the large and constanly changing inventory available to us though our diamond wholesale relationships, we do not photograph each individual diamonds we offer for sale. All images are sample pictures for illustration purposes only. Image are not to scale, not to proportion, and are not photographs of the actual diamond for sale.

International Orders:
We ship products worldwide via express, insured service. However, all orders from outside the United States or Canada must be paid by Wire Transfer. If you wish to order an item from outside the United States or Canada, please send us an email requesting Wire Transfer instructions.

1. We do not accept credit cards that are issued by banks outside the United States or Canada for mail, phone, or internet purchases, and
2. We will not ship credit card orders outside the United States or Canada.

Pricing and Price Matching:
All offers will be graciously considered, and we will make every attempt to match any legitimate quote. One great way to get a lower price on any of our products is to pay by Wire Transfer. We will give an extra 3% discount on all orders paid with a Wire Transfer. Due to rapidly changing wholesale and retail prices, as well as currency fluctuations, all prices are subject to change.

Privacy:
Any information gathered by us is used solely to fulfill your order. We do not share any information that you provide to us with any one else except as necessary to directly fill your order.

Return and Order Cancellation:

1. Return Authorization: A return authorization is required prior to returning any merchandise. Return authorizations must be requested within 30 days of the original date of purchase.
2. Packaging Your Return: Carefully package your return with all original packaging material and seal it per the requirements for US Postal Service Registered Mail™.
3. Shipping: All diamonds must be shipped using US Postal Service Registered Mail™ and insured for the full purchase value of the contents.
4. Refunds and Exchanges: We will process you refund or exchange after we receive and inspect your return.
   • Exchanges receive 100% credit towards a future purchase or exchange merchandise.
   • Refunds of any kind (straight returns, order cancellations, etc.) will be subject to a 5% restocking fee, no exceptions.
   • Shipping charges are not refundable.
5. Returns and exchanges will be refused if there is no Return Authorization; the item is improperly packaged; or if it has been used, worn, or altered in any way.
6. We are not responsible for return items lost or damaged in shipment.

Security and Fraud:

1. All transactions are processed on a secure server to ensure security.
2. All credit card transactions are thoroughly reviewed by a credit card security specialist for fraud indicators prior to processing the credit card.
3. Any orders that have one or more "potential fraud indicators" may be canceled, without notice, at our discretion.
4. All potential fraud indicators are immediately reported to the appropriate credit card issuing bank for further investigation.
5. If your order contains any unusual circumstances that may be considered a fraud indicator, we strongly recommend that you contact us by phone to prevent delays or cancellation of your order.

The Company Owner:
Visit http://www.darrylrandall.com/ for a brief biography of Darryl Randall, the owner of SwissLuxury.Com, and to read an interview with him that gives insight into his business philosophy.

Wire Transfer:
A Bank Wire Transfer is a specific type of electronic funds transfer where your bank "Wires" money directly into our bank account. On high dollar value purchases, we offer an extra discount to customers willing to pay by Bank Wire Transfer because it is less expensive for us to process than credit card payments. To take advantage of our Bank Wire Transfer payment program:

1. Place your order online and select "Wire Transfer" as you payment option, or send us an email or phone us requesting Bank Wire Transfer instructions. If you send us an email, be sure to include the product you wish to purchase and the "Ship to" city, so we may accurately quote any shipping and insurance charges.
2. We will reply to your online order, email, or telephone request with the estimated delivery time for the product and the information required by your bank to initiate the Wire Transfer.
3. Once we confirm the Bank Wire Transfer has been deposited into our account, we will ship your product and provide you with shipment tracking information.

Links:
Click here to view a list of our link partners and other websites that contain valuable information. If you are in the Watch, Jewelry, Crystal, or other Luxury Products industry, and would like to exchange links, please send us an email at info@polardiamonds.com.